Company
Contact
A named person answers each of these. There is no ticket portal and no chat widget — the chat widget is a sub-processor, a consent category and a performance cost, and it answers nothing a mailbox cannot.
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Support
Product questions and anything that looks broken. Same business day on paid plans. -
Sales and Enterprise
SSO, SCIM, procurement, a shared Slack channel and an SLA. -
Security
Vulnerability reports and security reviews. Acknowledged within one business day. -
Privacy
Data requests, sub-processor notices and anything under the DPA. Acknowledged within 72 hours.